FAQ - Geeks & Dragons

What Payment methods do you accept?
We accept Credit and Debit Card (Visa, Master Card and American Express), as well as PayPal, Google Pay and Apple Pay.

Can I get my download in a different size or format?
All items come in a default size, specified on the product's description (usually US Letter size, A3 or A4). However if you need any of our items in a different size or format, feel free to get in contact with us (before making your purchase, if possible) at geeksanddragons@gmail.com and we'll adapt the files to your needs as well as possible.

Can I get the files without background?
Some of our printables come with an old style parchment background. However all the files are also available without background. So if you want to print the files on coloured paper and/or want to save ink, get in contact with us (at geeksanddragons@gmail.com) after your purchase and we'll send you the alternative files without background.

Do you sell physical items?
All the items we sell are Digital Downloads. You will download your files right after your purchase, but no physical item will be shipped to your address. Currently we do not offer any physical version of our files.

What are the shipment costs?
All our items are 100% digital, so there are no shipment costs at all.

How long does it take for the files to be available?
All the files are immediately available for you right after your purchase.

I haven't received my files, where can I download them?
Once you have completed your order and the payment has been received, you will see the Download button in the 'Completed Order' page. However if for any reason you weren't able to download the files, send us an email (to geeksanddragons@gmail.com) indicating your name, email used in your order, and your order number, and we'll send you the files as soon as possible.

How can I get notified when you publish new items?
The best way to stay up to date with our upcoming items is to follow us on Instagram: @geeksanddragons. Sometimes we create special offers or discount codes that only run for a limited period of time, and these offers are always announced on our Instagram page as well.

Do you make Custom orders?
If you need a custom version of one of our products, send us an email to geeksanddragons@gmail.com and we will study the possibilities of making your custom order.

I have another question, how can I contact you?
You can contact us anytime at geeksanddragons@gmail.com. If you have any doubt, suggestion or problem, don't hesitate to let us know, we'll be happy to help!